Privacy Policy
Last updated: May 2025
Flow (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and website.
1. Information We Collect
We collect information you provide directly, such as your name, email address, phone number, and payment details when you register or make a booking. We also collect usage data including device information, IP address, pages visited, and interactions within the app to improve our services.
2. How We Use Your Information
We use your information to process bookings and payments, communicate with you about your reservations, verify host and guest identities, provide customer support, send service updates and promotional communications (which you may opt out of at any time), and improve the app through analytics.
3. Sharing Your Information
We share your information only as necessary: with hosts or guests involved in your booking (e.g., sharing your name and contact details to facilitate check-in), with payment processors to complete transactions, with service providers who operate under confidentiality agreements, and when required by law or to protect the safety of our users.
4. Data Storage & Security
Your data is stored on secure servers with industry-standard encryption. We retain your personal data for as long as your account is active or as needed to provide services. Payment information is never stored directly on our servers — all transactions are handled by PCI-compliant payment processors.
5. Your Rights
You have the right to access, correct, or delete your personal data at any time through your account settings or by contacting us. You may also request a copy of the data we hold about you or ask us to restrict processing in certain circumstances. To exercise these rights, contact us at privacy@flowapp.com.
6. Cookies
We use cookies and similar tracking technologies to maintain session state, remember your preferences, and analyze usage patterns. You can control cookie settings through your browser, though disabling certain cookies may affect app functionality.
7. Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through an in-app notice. Continued use of Flow after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us at privacy@flowapp.com.